At Online Mock Test, we are committed to providing high-quality mock test services and educational tools. We value your trust and strive to maintain transparency in all our dealings. Please read our Cancellation and Refund Policy carefully before purchasing any of our paid test packages or services.

 

1. No Cancellation on Digital Products

All our services, including mock tests, performance analysis tools, and premium content, are digital in nature. Once a service is purchased and activated, it cannot be canceled as access is granted immediately and cannot be revoked.

 

2. Refund Eligibility

We generally follow a no refund policy for paid services. However, a refund may be considered under the following exceptional circumstances:

Duplicate Payment: If you have been charged twice for the same service.

Transaction Failure: If your payment was deducted but the service was not activated, and you did not receive access.

Technical Issues: If there was a critical system error on our platform that prevented you from accessing a test or completing it, and no alternative was provided.

All refund requests must be submitted within 7 days of the transaction date.

 

3. How to Request a Refund

If you believe you are eligible for a refund, please contact our support team by emailing info@mocktestonline.com with the following details:

Full Name

Registered Email Address

Date of Purchase

Payment Transaction ID

Reason for Refund Request

Our team will verify your request and respond within 5–7 business days. If approved, refunds will be processed to the original payment method within 7–10 working days, depending on your bank or payment gateway.

 

4. Non-Refundable Cases

Refunds will not be issued in the following situations:

Change of mind after purchasing a test package

Inability to perform well on a test

Delay or failure in performance due to internet or device-related issues on the user’s side

Request made after the refund window has closed

Sharing or misuse of purchased content

 

5. Cancellation of Account

Users are free to deactivate or stop using their account at any time. However, no refunds will be provided for unused or partially used test packages.

 

6. Changes to This Policy

Online Mock Test reserves the right to modify this Cancellation and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page. Users are encouraged to review this policy regularly.

 

7. Contact Us

If you have any questions or concerns about this policy, feel free to contact us:

 

📧 Email: info@mocktestonline.com

📞 Phone: 7020244985

🌐 Website: www.mocktestonline.com